Frequently Asked Questions.

How do I fill out a Chain of Custody?

To get started, create a SYNC account and begin a new chain of custody on the lab page by selecting your lab type form. The form includes three sections: Project Details, Water Body Information, and Samples. First, confirm that your personal and business information is correct, then fill out the form with details about the sample taken and its location. After that, enter your shipping information and click "Next." In the Water Body Information section, provide as much detail as possible and use the map to indicate the waterbody’s location. Next, choose the appropriate test bundle and click "Next." On the Sample Information page, give further details about the samples taken. Once all the information is filled out, click "Submit," which will lead you to the billing section. Finally, you can track your samples directly from the home page.

For a step-by-step guide check out our video above which will walk you through the entire process.

How do I collect & ship a water sample?

To ensure accurate water quality results with the PondPRO Health Bundle, follow these simple steps. First, complete the online Chain of Custody (COC) form, select “Pay by PO” at checkout, and label both sample bottles with the eCOC number. Next, collect your water and algae samples by rinsing the non-preserved bottle three times with water from the collection site, then fill both bottles, sealing them tightly and keeping them cold. For algae mats, place a sample in a resealable bag, label it, and keep it cold. Finally, ship your samples with ice packs ensuring they arrive at 39˚F, and attach the prepaid shipping label. Avoid shipping on Fridays to ensure timely delivery.

For a step-by-step guide, check out our video above or downlaod our PDF instructions, which will walk you through the entire process.

Still Have Questions?

Reach out to your Technical Specialist.

  • Alicia Knecht

    Technical Specialist

    AR, LA, MS, OK, TX

    317-601-5316

    Email 
  • Dalton Taylor

    Technical Specialist

    AL, GA, SC, TN

    317-903-3953

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  • Josh Burnside

    Technical Specialist

    CT, MA, ME, NH, NJ, NY, PA, RI, VT

    267-605-2381

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  • Josh McGarry

    Technical Specialist

    North Florida

    813-545-3651

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  • Kaitlyn Quincy

    Technical Specialist

    CO, KS, NE, NM, ND, SD, UT, WY

    720-384-6437

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  • Keegan Lund

    Technical Specialist

    IA, IL, MN, MO, WI

    951-303-1198

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  • McKenna Cimperman

    Technical Specialist

    IN, KY, MI, OH

    317-407-8106

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  • Michael Welsh

    Technical Specialist

    AZ, CA, HI, NV

    661-381-8384

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  • Rory Roten

    Technical Specialist

    DE, MD, NC, VA, WV

    321-890-4367

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  • Travis Fuller

    Technical Specialist

    AK, ID, MT, OR, WA

    509-385-3549

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  • Wendi Nance

    Technical Specialist

    South Florida

    386-409-1175

    Email 
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